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Contact support

How to reach a real human, and how fast we reply.

We're a small team. Replies come from actual humans, not a ticketing bot.

Email (fastest)

support@bailar.site — we aim to reply within one business day.

Contact form

/contact — same inbox, pre-filled with your name + email so we can reach you.

In-app

Profile → Help & support → write us directly from the app. The ticket attaches your device info + account ID so we can diagnose faster.

What to include

For fastest help, tell us:

  • What you were trying to do
  • What actually happened (ideally a screenshot)
  • Your device + app version (Profile → About shows both)

When we're slower

Weekends, holidays, and the week after a big congress we sometimes run a day or two behind. Urgent account issues (can't sign in, charged twice) get prioritized regardless.

Press, instructors, studio partnerships

Still stuck?

We answer every email. Usually within a business day.

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Contact support · Bailar